The shift to focus on how every ones job creates valuable impact can stipulate a customer mindset in the entire company.

Organisations manage different projects at the same time which could compete in terms of priorities, resources and budgets.

Designing & prototyping a MVP (Minimum Viable Product) is not only a chance to enter a market fast but also to provide a simple experience

How peer groups can foster a company culture without a traditional top-down approach to employee experience transformation

Success is one of the most common keywords that is searched on Google. Usually, It goes with “how to succeed”, “success before 30 years...

Business Transformation does not have to start with tools or methodologies like OKRs but the willingness to align your workforce and teams.

In business, It’s normal to receive a number of complaints from customers on a daily basis.

“Talk Triggers” have become a hot new term for active & practical tools used to boost word-of-mouth marketing for your F&B business. The...

To achieve great customer experience you need more than just to focus on giving your employees a great place to work and interact.

After more than 20 years in Banking, Finance, Ecommerce & Deloitte Consulting I finally found the best & most talented project manager.

How schools and universities can serve their diverse customers better with superior employee experience. How is it possible to create...

Customer-centric survey design starts with thinking what the customer wants.

Using an OKR methodology is a great way to foster focus, team cooperation, alignment and autonomy.

Experience Management is to care about how your customers, employees & partners interact, feel and think about you and your company.

We all tend to build a perfect and success-based branding in order to attract clients. What if nowadays authenticity is more important?

Our journey from project management to customer experience (CX) management in Vietnam.

Everybody is talking about the new normal after Covid-19, but did we really change? And were the changes we took not rather "catching up" th

With the growing pains any developing nation like Vietnam might encounter, digital marketing agencies that use dubious techniques is rampant

Vietnam's journey from KPI-driven to OKR-driven business objectives for a more flexible and adaptive approach to measure results. In...

A guide to understanding the steps, tools and strategies needed for a startup to grow with the help of digital marketing.