Carsten LeyJul 6, 20202 minWhat is Experience Management? Why is it important?Experience Management is to care about how your customers, employees & partners interact, feel and think about you and your company.
Carsten LeyJun 18, 20202 minBranding versus Reality, how do customers see it?We all tend to build a perfect and success-based branding in order to attract clients. What if nowadays authenticity is more important?
Carsten LeyJun 15, 20202 minCustomer Satisfaction in VietnamOur journey from project management to customer experience (CX) management in Vietnam.
Carsten LeyJun 7, 20202 minThe new normal - a consulting myth?Everybody is talking about the new normal after Covid-19, but did we really change? And were the changes we took not rather "catching up" th