5 easy steps to adapt your bonus & performance system to Agile & OKRs
Who achieves results in an agile environment? Probably more often an entire team or project than any individual.
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Carsten Ley
- Apr 18
- 4 min
Is a lack of organization holding back your startup? How to organize a startup
Being a startup does not prevent you from organizing your goals, workload and teams in a structured way.
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Carsten Ley
- Feb 2
- 4 min
A Hotline should help, not just answer!
Calling the super friendly New Zealand Visa hotline to be told that the progress is pending and they cannot do anything, makes no sense
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Carsten Ley
- Apr 13, 2022
- 4 min
How to launch your E-commerce in South East Asia
With a young and economically rising population e-commerce is a must have for B2C businesses in South East Asia, but can be tricky.
170 views0 comments
Carsten Ley
- Mar 8, 2022
- 3 min
How OKRs create customer-centric behavior
The shift to focus on how every ones job creates valuable impact can stipulate a customer mindset in the entire company.
250 views0 comments
Carsten Ley
- Sep 8, 2021
- 3 min
How Portfolio Management helps you to run multiple projects successfully
Organisations manage different projects at the same time which could compete in terms of priorities, resources and budgets.
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Carsten Ley
- Jun 23, 2021
- 3 min
Does your MVP really focus on Customer?
Designing & prototyping a MVP (Minimum Viable Product) is not only a chance to enter a market fast but also to provide a simple experience
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Carsten Ley
- May 7, 2021
- 4 min
The Power of Peer Groups for Employee Experience
How peer groups can foster a company culture without a traditional top-down approach to employee experience transformation
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Anh Tran
- Mar 10, 2021
- 3 min
10 PROFESSIONAL SKILLS YOU NEED TO UPGRADE TO SUCCEED
Success is one of the most common keywords that is searched on Google. Usually, It goes with “how to succeed”, “success before 30 years...
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Carsten Ley
- Mar 7, 2021
- 2 min
To be ALIGNED or not to be?
Business Transformation does not have to start with tools or methodologies like OKRs but the willingness to align your workforce and teams.
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Carsten Ley
- Feb 23, 2021
- 2 min
Complaints? Don't hide them, see them as an opportunity!
In business, It’s normal to receive a number of complaints from customers on a daily basis.
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joel zorrilla
- Feb 3, 2021
- 4 min
Talk Triggers: Boost your customer experience & retention rates with these word-of-mouth tools.
“Talk Triggers” have become a hot new term for active & practical tools used to boost word-of-mouth marketing for your F&B business. The...
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Carsten Ley
- Feb 1, 2021
- 3 min
A great Employee Experience leads to motivated staff but not delighted customer
To achieve great customer experience you need more than just to focus on giving your employees a great place to work and interact.
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Carsten Ley
- Dec 21, 2020
- 2 min
The best Project Manager in the world
After more than 20 years in Banking, Finance, Ecommerce & Deloitte Consulting I finally found the best & most talented project manager.
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Carsten Ley
- Nov 15, 2020
- 3 min
Customer Experience starts with your Employees!
How schools and universities can serve their diverse customers better with superior employee experience. How is it possible to create...
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Carsten Ley
- Oct 7, 2020
- 3 min
Do you survey or bother your customer?
Customer-centric survey design starts with thinking what the customer wants.
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Carsten Ley
- Jul 27, 2020
- 2 min
Is your company ready for OKRs?
Using an OKR methodology is a great way to foster focus, team cooperation, alignment and autonomy.
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Carsten Ley
- Jul 6, 2020
- 2 min
What is Experience Management? Why is it important?
Experience Management is to care about how your customers, employees & partners interact, feel and think about you and your company.
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Carsten Ley
- Jun 18, 2020
- 2 min
Branding versus Reality, how do customers see it?
We all tend to build a perfect and success-based branding in order to attract clients. What if nowadays authenticity is more important?
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Carsten Ley
- Jun 15, 2020
- 2 min
Customer Satisfaction in Vietnam
Our journey from project management to customer experience (CX) management in Vietnam.
173 views0 comments
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