Turn your Strategy into Reality: A Roadmap for a successful Strategy Implementation
Tired of your brilliant ideas collecting dust? Turn your strategy into reality: A roadmap for a successful strategy implementation
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Carsten Ley
- Jul 8
- 8 min
How to decide on an E-Learning Platform approach? Decision Management with Fishbein Model explained.
Our company is considering to start an E-Learning platform an used the Fishbein Model for decision management
11 views0 comments
Carsten Ley
- Apr 3
- 3 min
Overwhelmed with too many projects? Easy guide to implement a PMO
Easy guide to implement a PMO (Project Management Office) to overall manage, control and track all of your projects
216 views0 comments
Carsten Ley
- Dec 26, 2023
- 4 min
How to improve your Employee Experience?
Many organizations start with EVP, Employee Experience Mapping, even when collecting feedback & improve staff situation has more impact
68 views0 comments
Carsten Ley
- Oct 3, 2023
- 3 min
Celebrate Customer Experience day? Better celebrate Transformations!
Celebrating the CX Day, we should be happy that Customer Experience methods & culture are now a critical part of every transformation
46 views0 comments
Carsten Ley
- Aug 8, 2023
- 4 min
5 easy steps to adapt your bonus & performance system to Agile & OKRs
Who achieves results in an agile environment? Probably more often an entire team or project than any individual.
111 views0 comments
Carsten Ley
- Apr 18, 2023
- 4 min
Is a lack of organization holding back your startup? How to organize a startup
Being a startup does not prevent you from organizing your goals, workload and teams in a structured way.
149 views0 comments
Carsten Ley
- Feb 2, 2023
- 4 min
A Hotline should help, not just answer!
Calling the super friendly New Zealand Visa hotline to be told that the progress is pending and they cannot do anything, makes no sense
41 views0 comments
Carsten Ley
- Apr 13, 2022
- 4 min
How to launch your E-commerce in South East Asia
With a young and economically rising population e-commerce is a must have for B2C businesses in South East Asia, but can be tricky.
223 views0 comments
Carsten Ley
- Mar 8, 2022
- 3 min
How OKRs create customer-centric behavior
The shift to focus on how every ones job creates valuable impact can stipulate a customer mindset in the entire company.
286 views0 comments
Carsten Ley
- Sep 8, 2021
- 3 min
How Portfolio Management helps you to run multiple projects successfully
Organisations manage different projects at the same time which could compete in terms of priorities, resources and budgets.
111 views0 comments
Carsten Ley
- Jun 23, 2021
- 3 min
Does your MVP really focus on Customer?
Designing & prototyping a MVP (Minimum Viable Product) is not only a chance to enter a market fast but also to provide a simple experience
151 views0 comments
Carsten Ley
- May 7, 2021
- 4 min
The Power of Peer Groups for Employee Experience
How peer groups can foster a company culture without a traditional top-down approach to employee experience transformation
75 views0 comments
Anh Tran
- Mar 10, 2021
- 3 min
10 PROFESSIONAL SKILLS YOU NEED TO UPGRADE TO SUCCEED
Success is one of the most common keywords that is searched on Google. Usually, It goes with “how to succeed”, “success before 30 years...
288 views0 comments
Carsten Ley
- Mar 7, 2021
- 2 min
To be ALIGNED or not to be?
Business Transformation does not have to start with tools or methodologies like OKRs but the willingness to align your workforce and teams.
75 views0 comments
Carsten Ley
- Feb 23, 2021
- 2 min
Complaints? Don't hide them, see them as an opportunity!
In business, It’s normal to receive a number of complaints from customers on a daily basis.
63 views0 comments
joel zorrilla
- Feb 3, 2021
- 4 min
Talk Triggers: Boost your customer experience & retention rates with these word-of-mouth tools.
“Talk Triggers” have become a hot new term for active & practical tools used to boost word-of-mouth marketing for your F&B business. The...
121 views0 comments
Carsten Ley
- Feb 1, 2021
- 3 min
A great Employee Experience leads to motivated staff but not delighted customer
To achieve great customer experience you need more than just to focus on giving your employees a great place to work and interact.
114 views0 comments
Carsten Ley
- Dec 21, 2020
- 2 min
The best Project Manager in the world
After more than 20 years in Banking, Finance, Ecommerce & Deloitte Consulting I finally found the best & most talented project manager.
254 views0 comments
Carsten Ley
- Nov 15, 2020
- 3 min
Customer Experience starts with your Employees!
How schools and universities can serve their diverse customers better with superior employee experience. How is it possible to create...
132 views0 comments
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