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    How to launch your E-commerce in South East Asia
    Carsten Ley
    • Apr 13
    • 4 min

    How to launch your E-commerce in South East Asia

    With a young and economically rising population e-commerce is a must have for B2C businesses in South East Asia, but can be tricky.
    24 views0 comments
    Does your MVP really focus on Customer?
    Carsten Ley
    • Jun 23, 2021
    • 3 min

    Does your MVP really focus on Customer?

    Designing & prototyping a MVP (Minimum Viable Product) is not only a chance to enter a market fast but also to provide a simple experience
    121 views0 comments
    Complaints? Don't hide them, see them as an opportunity!
    Carsten Ley
    • Feb 23, 2021
    • 2 min

    Complaints? Don't hide them, see them as an opportunity!

    In business, It’s normal to receive a number of complaints from customers on a daily basis.
    49 views0 comments
    A great Employee Experience leads to motivated staff but not delighted customer
    Carsten Ley
    • Feb 1, 2021
    • 3 min

    A great Employee Experience leads to motivated staff but not delighted customer

    To achieve great customer experience you need more than just to focus on giving your employees a great place to work and interact.
    97 views0 comments
    Customer Experience starts with your Employees!
    Carsten Ley
    • Nov 15, 2020
    • 3 min

    Customer Experience starts with your Employees!

    How schools and universities can serve their diverse customers better with superior employee experience. How is it possible to create...
    80 views0 comments
    Do you survey or bother your customer?
    Carsten Ley
    • Oct 7, 2020
    • 3 min

    Do you survey or bother your customer?

    Customer-centric survey design starts with thinking what the customer wants.
    33 views0 comments
    What is Experience Management? Why is it important?
    Carsten Ley
    • Jul 6, 2020
    • 2 min

    What is Experience Management? Why is it important?

    Experience Management is to care about how your customers, employees & partners interact, feel and think about you and your company.
    154 views0 comments
    Branding versus Reality, how do customers see it?
    Carsten Ley
    • Jun 18, 2020
    • 2 min

    Branding versus Reality, how do customers see it?

    We all tend to build a perfect and success-based branding in order to attract clients. What if nowadays authenticity is more important?
    42 views0 comments
    Customer Satisfaction in Vietnam
    Carsten Ley
    • Jun 15, 2020
    • 2 min

    Customer Satisfaction in Vietnam

    Our journey from project management to customer experience (CX) management in Vietnam.
    127 views0 comments
    Do you have the right tool to manage projects?
    Carsten Ley
    • Apr 17, 2020
    • 2 min

    Do you have the right tool to manage projects?

    Asia PMO's take on Project Management tools according to the needs of every project.
    117 views0 comments

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