A Hotline should help, not just answer!
Calling the super friendly New Zealand Visa hotline to be told that the progress is pending and they cannot do anything, makes no sense
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Carsten Ley
- Apr 13, 2022
- 4 min
How to launch your E-commerce in South East Asia
With a young and economically rising population e-commerce is a must have for B2C businesses in South East Asia, but can be tricky.
145 views0 comments
Carsten Ley
- Jun 23, 2021
- 3 min
Does your MVP really focus on Customer?
Designing & prototyping a MVP (Minimum Viable Product) is not only a chance to enter a market fast but also to provide a simple experience
132 views0 comments
Carsten Ley
- Feb 23, 2021
- 2 min
Complaints? Don't hide them, see them as an opportunity!
In business, It’s normal to receive a number of complaints from customers on a daily basis.
55 views0 comments
Carsten Ley
- Feb 1, 2021
- 3 min
A great Employee Experience leads to motivated staff but not delighted customer
To achieve great customer experience you need more than just to focus on giving your employees a great place to work and interact.
103 views0 comments
Carsten Ley
- Nov 15, 2020
- 3 min
Customer Experience starts with your Employees!
How schools and universities can serve their diverse customers better with superior employee experience. How is it possible to create...
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Carsten Ley
- Oct 7, 2020
- 3 min
Do you survey or bother your customer?
Customer-centric survey design starts with thinking what the customer wants.
37 views0 comments
Carsten Ley
- Jul 6, 2020
- 2 min
What is Experience Management? Why is it important?
Experience Management is to care about how your customers, employees & partners interact, feel and think about you and your company.
279 views0 comments
Carsten Ley
- Jun 18, 2020
- 2 min
Branding versus Reality, how do customers see it?
We all tend to build a perfect and success-based branding in order to attract clients. What if nowadays authenticity is more important?
49 views0 comments
Carsten Ley
- Jun 15, 2020
- 2 min
Customer Satisfaction in Vietnam
Our journey from project management to customer experience (CX) management in Vietnam.
169 views0 comments
Carsten Ley
- Apr 17, 2020
- 2 min
Do you have the right tool to manage projects?
Asia PMO's take on Project Management tools according to the needs of every project.
125 views0 comments
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