Customer Experience

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Customer Experience
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Complaints? Don't hide them, see them as an opportunity!

Carsten Ley

Feb 23
2 min

Complaints? Don't hide them, see them as an opportunity!

In business, It’s normal to receive a number of complaints from customers on a daily basis.

31 views0 comments

A great Employee Experience leads to motivated staff but not delighted customer

Carsten Ley

Feb 1
3 min

A great Employee Experience leads to motivated staff but not delighted customer

To achieve great customer experience you need more than just to focus on giving your employees a great place to work and interact.

67 views0 comments

Customer Experience starts with your Employees!

Carsten Ley

Nov 15, 2020
3 min

Customer Experience starts with your Employees!

How schools and universities can serve their diverse customers better with superior employee experience. How is it possible to create...

41 views0 comments

Carsten Ley

Oct 7, 2020
3 min

Do you survey or bother your customer?

Customer-centric survey design starts with thinking what the customer wants.

28 views0 comments

What is Experience Management? Why is it important?

Carsten Ley

Jul 6, 2020
2 min

What is Experience Management? Why is it important?

Experience Management is to care about how your customers, employees & partners interact, feel and think about you and your company.

46 views0 comments

Branding versus Reality, how do customers see it?

Carsten Ley

Jun 18, 2020
2 min

Branding versus Reality, how do customers see it?

We all tend to build a perfect and success-based branding in order to attract clients. What if nowadays authenticity is more important?

34 views0 comments

Carsten Ley

Jun 15, 2020
2 min

Customer Satisfaction in Vietnam

Our journey from project management to customer experience (CX) management in Vietnam.

73 views0 comments

Do you have the right tool to manage projects?

Carsten Ley

Apr 17, 2020
2 min

Do you have the right tool to manage projects?

Asia PMO's take on Project Management tools according to the needs of every project.

95 views0 comments

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