The competition was slowly catching up with a major threat in form nation-wide brick & mortar competitors offering extra online services

Transforming Vietnam’s entrenched shopping culture into a more structured acceptance of single and multi-chain loyalty programs

Celebrating the CX Day, we should be happy that Customer Experience methods & culture are now a critical part of every transformation

Calling the super friendly New Zealand Visa hotline to be told that the progress is pending and they cannot do anything, makes no sense

With a young and economically rising population e-commerce is a must have for B2C businesses in South East Asia, but can be tricky.

Designing & prototyping a MVP (Minimum Viable Product) is not only a chance to enter a market fast but also to provide a simple experience

In business, It’s normal to receive a number of complaints from customers on a daily basis.

To achieve great customer experience you need more than just to focus on giving your employees a great place to work and interact.

How schools and universities can serve their diverse customers better with superior employee experience. How is it possible to create...

Customer-centric survey design starts with thinking what the customer wants.

Experience Management is to care about how your customers, employees & partners interact, feel and think about you and your company.

We all tend to build a perfect and success-based branding in order to attract clients. What if nowadays authenticity is more important?

Our journey from project management to customer experience (CX) management in Vietnam.

Asia PMO's take on Project Management tools according to the needs of every project.