Celebrate Customer Experience day? Better celebrate Transformations!
Celebrating the CX Day, we should be happy that Customer Experience methods & culture are now a critical part of every transformation
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Carsten Ley
- Feb 2, 2023
- 4 min
A Hotline should help, not just answer!
Calling the super friendly New Zealand Visa hotline to be told that the progress is pending and they cannot do anything, makes no sense
41 views0 comments
Carsten Ley
- Apr 13, 2022
- 4 min
How to launch your E-commerce in South East Asia
With a young and economically rising population e-commerce is a must have for B2C businesses in South East Asia, but can be tricky.
223 views0 comments
Carsten Ley
- Jun 23, 2021
- 3 min
Does your MVP really focus on Customer?
Designing & prototyping a MVP (Minimum Viable Product) is not only a chance to enter a market fast but also to provide a simple experience
151 views0 comments
Carsten Ley
- Feb 23, 2021
- 2 min
Complaints? Don't hide them, see them as an opportunity!
In business, It’s normal to receive a number of complaints from customers on a daily basis.
63 views0 comments
Carsten Ley
- Feb 1, 2021
- 3 min
A great Employee Experience leads to motivated staff but not delighted customer
To achieve great customer experience you need more than just to focus on giving your employees a great place to work and interact.
114 views0 comments
Carsten Ley
- Nov 15, 2020
- 3 min
Customer Experience starts with your Employees!
How schools and universities can serve their diverse customers better with superior employee experience. How is it possible to create...
132 views0 comments
Carsten Ley
- Oct 7, 2020
- 3 min
Do you survey or bother your customer?
Customer-centric survey design starts with thinking what the customer wants.
51 views0 comments
Carsten Ley
- Jul 6, 2020
- 2 min
What is Experience Management? Why is it important?
Experience Management is to care about how your customers, employees & partners interact, feel and think about you and your company.
355 views0 comments
Carsten Ley
- Jun 18, 2020
- 2 min
Branding versus Reality, how do customers see it?
We all tend to build a perfect and success-based branding in order to attract clients. What if nowadays authenticity is more important?
56 views0 comments
Carsten Ley
- Jun 15, 2020
- 2 min
Customer Satisfaction in Vietnam
Our journey from project management to customer experience (CX) management in Vietnam.
188 views0 comments
Carsten Ley
- Apr 17, 2020
- 2 min
Do you have the right tool to manage projects?
Asia PMO's take on Project Management tools according to the needs of every project.
140 views0 comments
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