Carsten LeyOct 3, 20233 minCelebrate Customer Experience day? Better celebrate Transformations!Celebrating the CX Day, we should be happy that Customer Experience methods & culture are now a critical part of every transformation
Carsten LeyFeb 2, 20234 minA Hotline should help, not just answer!Calling the super friendly New Zealand Visa hotline to be told that the progress is pending and they cannot do anything, makes no sense
Carsten LeyApr 13, 20224 minHow to launch your E-commerce in South East AsiaWith a young and economically rising population e-commerce is a must have for B2C businesses in South East Asia, but can be tricky.
Carsten LeyJun 23, 20213 minDoes your MVP really focus on Customer?Designing & prototyping a MVP (Minimum Viable Product) is not only a chance to enter a market fast but also to provide a simple experience