Carsten LeyApr 134 minHow to launch your E-commerce in South East AsiaWith a young and economically rising population e-commerce is a must have for B2C businesses in South East Asia, but can be tricky.
Carsten LeyJun 23, 20213 minDoes your MVP really focus on Customer?Designing & prototyping a MVP (Minimum Viable Product) is not only a chance to enter a market fast but also to provide a simple experience
Carsten LeyFeb 23, 20212 minComplaints? Don't hide them, see them as an opportunity!In business, It’s normal to receive a number of complaints from customers on a daily basis.
Carsten LeyFeb 1, 20213 minA great Employee Experience leads to motivated staff but not delighted customerTo achieve great customer experience you need more than just to focus on giving your employees a great place to work and interact.
Carsten LeyNov 15, 20203 minCustomer Experience starts with your Employees!How schools and universities can serve their diverse customers better with superior employee experience. How is it possible to create...
Carsten LeyOct 7, 20203 minDo you survey or bother your customer?Customer-centric survey design starts with thinking what the customer wants.
Carsten LeyJul 6, 20202 minWhat is Experience Management? Why is it important?Experience Management is to care about how your customers, employees & partners interact, feel and think about you and your company.
Carsten LeyJun 18, 20202 minBranding versus Reality, how do customers see it?We all tend to build a perfect and success-based branding in order to attract clients. What if nowadays authenticity is more important?
Carsten LeyJun 15, 20202 minCustomer Satisfaction in VietnamOur journey from project management to customer experience (CX) management in Vietnam.
Carsten LeyApr 17, 20202 minDo you have the right tool to manage projects?Asia PMO's take on Project Management tools according to the needs of every project.