CLIENTS

Our success is reflected in our clients achievements

PROJECTS

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Implemented OKRs (Objectives & Key Results) / Consult on IT Tool Development for Myanmar Market

  • Trained 40+ Directors & Managers on OKRs & introduced best practice OKR tools 

  • Set-up and optimize company and team OKRs and action owner throughout the company

  • Implement OKR review cycle, workshops and communication to align all staff on new methodology

  • Monthly tracking and managing of OKR on all levels from direct reports (managers and team leaders).

  • Consult the IT Development Team on designing and testing their own OKR management tool 

Enabled E-commerce Market entry of H&M in South East Asia

  • Develop market study on fashion E-commerce in South East Asia (+ Taiwan, Hong Kong & Macau) including benchmark testing and documentation from main fashion competitors in the region.

  • Full customer journey mapping for fashion E-commerce (Landing Page, Product research, Check-out, Waiting time, Delivery, After Sales)

  • Setup & reviewed of E-commerce website for H&M South East Asia regarding local customer journey requirements. Development of customer policies for shipping, return, payment options, etc.

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Digital Transformation from Cash Loan Lender to Online Banking 

  • Lead digital transformation project to enable profit and monetization for investors

  • Review current state of Cash Loan Business and Licences to draft digital opportunity road map

  • Prioritize and develop features and functionalities to enhance current products and processes

  • Initiate new online banking product & services and manage agile development for fast implementation

  • Lead legal and market transition to online banking

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Project Management Office (PMO) & Customer Experience (CX) Team Set-up & Implementation

  • Review current Project Management Structure, Responsibilities & Methods

  • Establish PMO team and set-up Project Management Methodologies, Structures & Processes

  • Introduce Customer Experience to the customer-facing front-end and operational teams

  • Train, establish and manage Customer Experience team with monthly CX improvement & wow action cycle

 Carsten trained my project and area managers on methods and tools to set up, plan and run projects successfully. He enabled us to structure an effective project management between us and our clients on all responsibility and escalation levels. Furthermore he advised us how to control multiple projects at the same time. 

Hoai Nam Hua

CEO & co-founder ADP-architects

© 2020 by Asia PMO.