ABOUT US
50 + years of experience
Bruce Butler
Co-founder & Principal Consultant
In a career of more than 2 decades with leading MNCs, BPO's and a Fintech in start-up, M&A and turnaround environments, he has built profitable businesses by increasing operations agility, transforming process and service delivery efficiency, improving team competencies, and developing and launching new products.
With focus on customer needs, he led expansion plans across developed & emerging markets such as Japan, Australia, New Zealand, Malaysia, Singapore, Qatar, Thailand & Vietnam, scaled up the retail customer base, and closed key deals with corporate customers.
Phuong Pham
Business & OKR Consultant
Phuong Pham is an experienced Business Development, Sales & Marketing and Technical Leader for multinational Oil & Gas corporations, Machining Producers and Fintech Start-ups for the Vietnam petrol market. He has a unique blend of management and technical skills
A formal NEXT instructor for various clients in Vietnam, Japan and Abu Dhabi with a master in quality management.
Ney Batista
Business & Technology Consultant
Ney Batista is a seasoned executive in the e-commerce and telecom industries, known for establishing and leading high-performance organizations with effective process solutions within commercial constraints. His expertise spans managing local, cross-boundary, and remote teams, complemented by an MBA in Strategic and Economic Project Management. Ney has been a boundary-spanning leader for over 10+ years at dafitigroup.com, lazada.com, alibaba.com, and circles.life; with a special focus on integrating AI-augmented capabilities to enhance business operations
Thuy Ho
Customer Experience Consultant
Thuy has an unique blend of Auditing, Finance and an absolute passion for improving the Customer Experience to deliver an improved bottom line to the Company”.
She worked for Deloitte and Viettel in audit roles, before taking responsibility for customer experience in Jaguar and Easy Credit to drive business improvements and be an in-house consultant to all customer facing units.
Hanh Tran
Operations Manager
Hanh has been working for more than 8 years in Operation and Customer Care Management of Insurance, E-commerce and the Fintech industry. She contributes with her strong expertise in customer insight, service operation management and quality control.
Her experience enables her to increase work performance, excel customer experience and achieve fast results for companies.
Carsten Ley
Co-founder & Principal Consultant
Carsten is a seasoned Project, OKR & Experience Management Consultant and the founder of Asia PMO. He lead successfully program and projects for Lazada, Citibank, Deloitte , Rolls-Royce, VW and Home Credit regarding business transformations, customer experience, operations roll-outs, sales and employee performance.
He is further an E-commerce Specialist with previous roles as VP CX/CS for Lazada and various client projects in FMCG & Fashion in South East Asia and was recognised as 2020 Global Customer Experience (CX) Thought Leader.
Amyy Tan
Transformation Consultant
Amyy is an accomplished management consultant with over 8 years of experience in leading large-scale finance and operations transformation projects. She has a strong track record of success in guiding and mentoring clients from diverse industries. Amyy's expertise covers the entire project lifecycle, from target operating model design to seamless implementation & change management activities, utilizing agile, waterfall, and hybrid methodologies.
Minh Vo
Marketing & Business Consultant
Minh is a seasoned marketing strategist and deliverer. Minh works with board management team and founders to develop an inside-out marketing strategy and execution plan to unlock product growth. Her expertise ranges from strategy planning, sale and marketing, branding and communication to effective operation management. Minh was a key member in high level strategic projects with ongoing drive growth impact
Jasdeep Nagra
Scrum & OKR Consultant
Jasdeep is a Certified Scrum Product Owner & Professional Scrum Master with rich multi-cultural experience in Product & Project Management, using Agile & SDLC methodologies, for launching new products from ideation till launch & evolving existing products across platforms in digital, fintech & SaaS domain.
OKR Champion & Scrum Master for a North American Artificial Intelligence (AI) Software Company and Product Owner for a global fintech supporting European and SEA business.
Thao Phung
Research Specialist
Thao is experienced in setting up , conducting and analyzing customer research to investigate underlying real reasons and root causes for customer feedback and behavior in E-commerce and branches. She is leading Asia PMO's research for customer and employees by interviews, ratings, surveys, focus groups etc.
Furthermore she provides quality assessments of service environments to improve the service level and performances for all omnichannel activities.
PARTNERS
