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    How OKRs create customer-centric behavior
    Carsten Ley
    • Mar 8
    • 3 min

    How OKRs create customer-centric behavior

    The shift to focus on how every ones job creates valuable impact can stipulate a customer mindset in the entire company.
    50 views0 comments
    The Power of Peer Groups for Employee Experience
    Carsten Ley
    • May 7, 2021
    • 4 min

    The Power of Peer Groups for Employee Experience

    How peer groups can foster a company culture without a traditional top-down approach to employee experience transformation
    34 views0 comments
    Customer Experience starts with your Employees!
    Carsten Ley
    • Nov 15, 2020
    • 3 min

    Customer Experience starts with your Employees!

    How schools and universities can serve their diverse customers better with superior employee experience. How is it possible to create...
    83 views0 comments

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