Turn your Strategy into Reality: A Roadmap for a successful Strategy Implementation
Tired of your brilliant ideas collecting dust? Turn your strategy into reality: A roadmap for a successful strategy implementation
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Carsten Ley
Apr 33 min
Overwhelmed with too many projects? Easy guide to implement a PMO
Easy guide to implement a PMO (Project Management Office) to overall manage, control and track all of your projects
220 views0 comments
Carsten Ley
Dec 26, 20234 min
How to improve your Employee Experience?
Many organizations start with EVP, Employee Experience Mapping, even when collecting feedback & improve staff situation has more impact
70 views0 comments
Carsten Ley
Oct 3, 20233 min
Celebrate Customer Experience day? Better celebrate Transformations!
Celebrating the CX Day, we should be happy that Customer Experience methods & culture are now a critical part of every transformation
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Carsten Ley
Aug 8, 20234 min
5 easy steps to adapt your bonus & performance system to Agile & OKRs
Who achieves results in an agile environment? Probably more often an entire team or project than any individual.
111 views0 comments
Carsten Ley
Apr 18, 20234 min
Is a lack of organization holding back your startup? How to organize a startup
Being a startup does not prevent you from organizing your goals, workload and teams in a structured way.
149 views0 comments
Carsten Ley
Feb 2, 20234 min
A Hotline should help, not just answer!
Calling the super friendly New Zealand Visa hotline to be told that the progress is pending and they cannot do anything, makes no sense
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Carsten Ley
Mar 8, 20223 min
How OKRs create customer-centric behavior
The shift to focus on how every ones job creates valuable impact can stipulate a customer mindset in the entire company.
288 views0 comments
Carsten Ley
May 7, 20214 min
The Power of Peer Groups for Employee Experience
How peer groups can foster a company culture without a traditional top-down approach to employee experience transformation
76 views0 comments
Carsten Ley
Nov 15, 20203 min
Customer Experience starts with your Employees!
How schools and universities can serve their diverse customers better with superior employee experience. How is it possible to create...
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