How to improve your Employee Experience?
Many organizations start with EVP, Employee Experience Mapping, even when collecting feedback & improve staff situation has more impact
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Carsten Ley
Oct 3, 20233 min read
Celebrate Customer Experience day? Better celebrate Transformations!
Celebrating the CX Day, we should be happy that Customer Experience methods & culture are now a critical part of every transformation
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Carsten Ley
Feb 2, 20234 min read
A Hotline should help, not just answer!
Calling the super friendly New Zealand Visa hotline to be told that the progress is pending and they cannot do anything, makes no sense
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Carsten Ley
May 7, 20214 min read
The Power of Peer Groups for Employee Experience
How peer groups can foster a company culture without a traditional top-down approach to employee experience transformation
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Carsten Ley
Nov 15, 20203 min read
Customer Experience starts with your Employees!
How schools and universities can serve their diverse customers better with superior employee experience. How is it possible to create...
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Carsten Ley
Oct 7, 20203 min read
Do you survey or bother your customer?
Customer-centric survey design starts with thinking what the customer wants.
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