Carsten LeyOct 3, 20233 minCelebrate Customer Experience day? Better celebrate Transformations!Celebrating the CX Day, we should be happy that Customer Experience methods & culture are now a critical part of every transformation
Carsten LeyFeb 2, 20234 minA Hotline should help, not just answer!Calling the super friendly New Zealand Visa hotline to be told that the progress is pending and they cannot do anything, makes no sense
Carsten LeyMar 8, 20223 minHow OKRs create customer-centric behaviorThe shift to focus on how every ones job creates valuable impact can stipulate a customer mindset in the entire company.
Carsten LeyFeb 1, 20213 minA great Employee Experience leads to motivated staff but not delighted customerTo achieve great customer experience you need more than just to focus on giving your employees a great place to work and interact.