Focusing solely on business results neglects the deeper, more sustainable impact of a positive and well-defined company culture

Transforming Vietnam’s entrenched shopping culture into a more structured acceptance of single and multi-chain loyalty programs

Celebrating the CX Day, we should be happy that Customer Experience methods & culture are now a critical part of every transformation

Calling the super friendly New Zealand Visa hotline to be told that the progress is pending and they cannot do anything, makes no sense

The shift to focus on how every ones job creates valuable impact can stipulate a customer mindset in the entire company.

To achieve great customer experience you need more than just to focus on giving your employees a great place to work and interact.

Customer-centric survey design starts with thinking what the customer wants.