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Carsten LeyMar 8, 20223 minHow OKRs create customer-centric behaviorThe shift to focus on how every ones job creates valuable impact can stipulate a customer mindset in the entire company.
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Carsten LeyFeb 1, 20213 minA great Employee Experience leads to motivated staff but not delighted customerTo achieve great customer experience you need more than just to focus on giving your employees a great place to work and interact.