Transforming Vietnam’s entrenched shopping culture into a more structured acceptance of single and multi-chain loyalty programs

Tired of your brilliant ideas collecting dust? Turn your strategy into reality: A roadmap for a successful strategy implementation

Celebrating the CX Day, we should be happy that Customer Experience methods & culture are now a critical part of every transformation

With a young and economically rising population e-commerce is a must have for B2C businesses in South East Asia, but can be tricky.

The shift to focus on how every ones job creates valuable impact can stipulate a customer mindset in the entire company.

Designing & prototyping a MVP (Minimum Viable Product) is not only a chance to enter a market fast but also to provide a simple experience

To achieve great customer experience you need more than just to focus on giving your employees a great place to work and interact.

Customer-centric survey design starts with thinking what the customer wants.