For a PMO, embracing tailoring is not about abandoning structure; it's about building a flexible, intelligent framework that ensures the right level of governance and process is applied to each unique project, ultimately driving greater success and demonstrating true value.

In countless executive meetings, we craft visionary strategies: bold market expansions, disruptive innovations, and ambitious digital transformations. The questions is how to align running the business with changing the business or how to align projects with operations.

If we use AI for project management tasks, we risk missing its true potential as a strategic partner and advisor. The real transformative power lies in positioning AI as a strategic thinking partner that amplifies human judgment, encourages critical thinking, and helps us navigate complex, system-wide challenges.

Celebrating the CX Day, we should be happy that Customer Experience methods & culture are now a critical part of every transformation