Wed, Jun 03 | EuroCham Vietnam

Experience Mgmt. Workshop

Join EuroCham's live training to gain insights about Experience Management
Registration is Closed
Experience Mgmt. Workshop

Time & Location

Jun 03, 2020, 9:00 AM – 12:00 PM GMT+7
EuroCham Vietnam, 5B Đ. Tôn Đức Thắng, Bến Nghé, Quận 1, Hồ Chí Minh, Vietnam

About the event

LEARNING OVERVIEW 

This workshop will provide you with the knowledge needed to understand Experience Management. We will focus on Customer and Employee Experience, explain why is it so important and give you a structured approach how to measure, manage and excel both for your customers and employees. 

LEARNING OBJECTIVES 

  • Understand what is Customer & Employee Experience 
  • Understand how to measure Customer & Employee Experience 
  • Which steps to take to win fans and engaged employees 

LEARNING OUTLINE 

  • Why is experience management now? 
  • Experience vs. service happiness  
  • How to measure customer experience 
  • How to measure employee experience 
  • Experience management cycle  

WHO WILL BENEFIT? 

Everybody who deeply cares about customer and employees and would like to know how to stay closer to their experience with your company and how to systematically improve it. 

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