Mon, Jul 12
|Free Customer Experience Intro Webinar
Free Customer Experience Intro Webinar
How to give customer an amazing end to end experience which they like to share and recommend!
Time & Location
Jul 12, 2021, 4:00 PM – 5:00 PM GMT+7
Free Customer Experience Intro Webinar
Guests
About the event
Introduction to Customer Experience:
- What is Experience Management
- What are common tools & techniques (Persona & Journey mapping)
- Understand your Customer - Analyze their feedback - Act on the feedback - Measure the impact
- What is a customer centric culture
- Customer service, handling complaints, engagement tools, loyalty program and more
Trainer: Carsten Ley
Carsten is the former VP Customer Experience of Lazada Vietnam and has conducted several Customer Experience projects for various industries. Besides he is a Certified Customer Experience Profesional. He sees a lot of room to improve the professialism, adaptivity to different customer groups and service / complint handling.