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Free Customer Experience Intro Webinar
Mon, Jul 12
|Free Customer Experience Intro Webinar
How to give customer an amazing end to end experience which they like to share and recommend!
Registration is Closed
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Time & Location
Jul 12, 2021, 4:00 PM – 5:00 PM GMT+7
Free Customer Experience Intro Webinar
Guests
About the event
Introduction to Customer Experience:
- What is Experience Management
- What are common tools & techniques (Persona & Journey mapping)
- Understand your Customer - Analyze their feedback - Act on the feedback - Measure the impact
- What is a customer centric culture
- Customer service, handling complaints, engagement tools, loyalty program and more
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