Mon, Jul 12 | Free Customer Experience Intro Webinar

Free Customer Experience Intro Webinar

How to give customer an amazing end to end experience which they like to share and recommend!
Registration is Closed
Free Customer Experience Intro Webinar

Time & Location

Jul 12, 4:00 PM – 5:00 PM GMT+7
Free Customer Experience Intro Webinar

About the event

Introduction to Customer Experience:

- What is Experience Management

- What are common tools & techniques (Persona & Journey mapping)

- Understand your Customer - Analyze their feedback - Act on the feedback - Measure the impact

- What is a customer centric culture

- Customer service, handling complaints, engagement tools, loyalty program and more

Trainer: Carsten Ley

Carsten is the former VP Customer Experience of Lazada Vietnam and has conducted several Customer Experience projects for various industries. Besides he is a Certified Customer Experience Profesional. He sees a lot of room to improve the professialism, adaptivity to different customer groups and service / complint handling.

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