Experience Management Workshop
Sun, Jul 12
|Hard Rock Cafe
Customer/Employee Experience Management Workshop by Carsten Ley, held at Hard Rock Cafe.
Time & Location
Jul 12, 2020, 9:00 AM – 12:00 PM
Hard Rock Cafe, 39 Lê Duẩn, Street, Quận 1, Hồ Chí Minh 700000, Vietnam
Guests
About the event
TICKETS: https://www.eventbrite.com/e/110633906994 or by bank transfer 800.000 VND (including drinks & breakfast)
Experience Management Workshop is part of a new "Rock your team" series of Asia PMO & Hard Rock Cafe including breakfast & workshop to gain insights about how to master Experience Management (Customer / Employee Experience)
LEARNING OVERVIEW
This workshop will provide you with the knowledge needed to understand Experience Management. We will focus on Customer and Employee Experience, explain why is it so important and give you a structured approach how to measure, manage and excel both for your customers and employees.
LEARNING OBJECTIVES
· Understand what is Customer & Employee Experience