Experience Management Workshop

TICKETS: https://www.eventbrite.com/e/110633906994 or by bank transfer 800.000 VND (including drinks & breakfast)

Experience Management Workshop is part of a new "Rock your team" series of Asia PMO & Hard Rock Cafe including breakfast & workshop to gain insights about how to master Experience Management (Customer / Employee Experience)  

LEARNING OVERVIEW 

This workshop will provide you with the knowledge needed to understand Experience Management. We will focus on Customer and Employee Experience, explain why is it so important and give you a structured approach how to measure, manage and excel both for your customers and employees.  

LEARNING OBJECTIVES 

· Understand what is Customer & Employee Experience 

· Understand how to measure Customer & Employee Experience 

· Which steps to take to win fans and engaged employees  

LEARNING OUTLINE Why is experience management now? Experience vs. service happiness How to measure customer experience How to measure employee experience Experience management cycle  WHO WILL BENEFIT? Everybody who deeply cares about customer and employees and would like to know how to stay closer to their experience with your company and how to systematically improve it. Everybody who loves networking & breakfast with learnings in a cool atmosphere.  

TRAINER: CARSTEN LEY 

Founder, CX & Agile / Project Consultant of Asia PMO 

Carsten has extensive international management career in business consulting, project leadership, customer experience and change management in Europe, Latin-America and South East Asia. He lived the last 8 years in Vietnam & Myanmar working for the consumer sector in E-commerce & Finance running projects to simplify and excel value propositions, operational excellence & customer services.  He supported clients to measure their customers experience, to implement experience management cycles for continuous improvements for customers & employees. He further consults clients on Project, Agile Management & OKRs to empower clients to succeed in fast-changing environments and fast-changing markets.  He is an accomplished PMI certified project management trainer and an experienced speaker / event hosts for start-up, customer / employee experience and PMI conferences.