50 + years of experience
Co-founder & Principal Consultant
In a career of more than 2 decades with leading MNCs, BPO's and a Fintech in start-up, M&A and turnaround environments, he has built profitable businesses by increasing operations agility, transforming process and service delivery efficiency, improving team competencies, and developing and launching new products.
With focus on customer needs, he led expansion plans across developed & emerging markets such as Japan, Australia, New Zealand, Malaysia, Singapore, Qatar, Thailand & Vietnam, scaled up the retail customer base, and closed key deals with corporate customers.
Client Project Manager
Hanh has been working for more than 8 years in Operation and Customer Care Management of Insurance, E-commerce and the Fintech industry. She contributes with her strong expertise in customer insight, service operation management and quality control.
Her experience enables her to increase work performance, excel customer experience and achieve fast results for companies.
Phuong Pham is an experienced Business Development, Sales & Marketing and Technical Leader for multinational Oil & Gas corporations, Machining Producers and Fintech Start-ups for the Vietnam petrol market. He has a unique blend of management and technical skills
A formal NEXT instructor for various clients in Vietnam, Japan and Abu Dabhi with a master in quality management.
Thuy has an unique blend of Auditing, Finance and an absolute passion for improving the Customer Experience to deliver an improved bottom line to the Company”.
She worked for Deloitte and Viettel in audit roles, before taking responsibility for customer experience in Jaguar and Easy Credit to drive business improvements and be an in-house consultant to all customer facing units.
Carsten is a seasoned Project, OKR & Experience Management Consultant and the founder of Asia PMO. He lead successfully program and projects for Lazada, Citibank, Deloitte , Rolls-Royce, VW and Home Credit regarding business transformations, customer experience, operations roll-outs, sales and employee performance.
He is further an E-commerce Specialist with previous roles as VP CX/CS for Lazada and various client projects in FMCG & Fashion in South East Asia and was recognised as 2020 Global Customer Experience (CX) Thought Leader.
Thao is experienced in setting up , conducting and analyzing customer research to investigate underlying real reasons and root causes for customer feedback and behavior in E-commerce and branches. She is leading Asia PMO's research for customer and employees by interviews, ratings, surveys, focus groups etc.
Furthermore she provides quality assessments of service environments to improve the service level and performances for all omnichannel activities.
Digital Marketing Consultant
Joel Zorrilla specializes in everything that is digital marketing and social media including tools, web design, social media management and content marketing. He provides digital marketing solutions for individuals, startups and companies to leverage their digital presence. He also does social media audits for businesses that have already set up their social media presence.
Scrum & OKR Consultant
Jasdeep is a Certified Scrum Product Owner & Professional Scrum Master with rich multi-cultural experience in Product & Project Management, using Agile & SDLC methodologies, for launching new products from ideation till launch & evolving existing products across digital platform in digital, fintech & SaaS domain.
OKR Champion & Scrum Master for a North American Artificial Intelligence (AI) Software Company and Product Owner for a global fintech supporting European and SEA business.
Chief Security Officer
Stine is passionate about customer experience and she can help you understand how your customers experience your service and what changes you could make to ensure returning customers. Stine's approach is customer/employee centric and she can help you with Customer Journey Mapping, developing new Touch Points, Retail/Office Space Design, Customer Research and Service Design.
Taco is our Asia PMO security officer, gatekeeper and furry entrance screening machine. For the team he is also our relax and cuddle buddy, however with visitors he needs sometime to warm up, probably due to his half German / half Phu Quoc Ridgeback background.
He is an expert in perimeter security and makes sure that nobody takes food or anything out of the fridge without his sign-off.