ABOUT US

50 + years of experience

Bruce Butler
Bruce Butler

Co-founder & Principal Consultant

In a career of more than 2 decades with leading MNCs, BPO's and a Fintech in start-up, M&A and turnaround environments, he has built profitable businesses by increasing operations agility, transforming process and service delivery efficiency, improving team competencies, and developing and launching new products.

With focus on customer needs, he led expansion plans across developed & emerging markets such as Japan, Australia, New Zealand, Malaysia, Singapore, Qatar, Thailand & Vietnam, scaled up the retail customer base, and closed key deals with corporate customers.

Hanh Tran
Hanh Tran

Client Project Manager

Hanh has been working for more than 8 years in Operation and Customer Care Management of Insurance, E-commerce and the Fintech industry. She contributes with her strong expertise in customer insight, service operation management and quality control.

Her experience enables her to increase work performance, excel customer experience and achieve fast results for companies.

Phuong Pham
PhuongPham

Business & OKR Consultant

Phuong Pham is an experienced Business Development, Sales & Marketing and Technical Leader for multinational Oil & Gas corporations, Machining Producers and  Fintech Start-ups for the Vietnam petrol market. He has a unique blend of management and technical skills 

A formal NEXT instructor for various clients in Vietnam, Japan and Abu Dabhi with a master in quality management. 

Thuy Ho
Thuy Ho

Business Consultant

Thuy has an unique blend of Auditing, Finance and an absolute passion for improving the Customer Experience to deliver an improved bottom line to the Company”.

She worked for Deloitte and Viettel in audit roles, before taking responsibility for customer experience in Jaguar and Easy Credit to drive business improvements and be an in-house consultant to all customer facing units.

Carsten Ley
Carsten Ley 

Co-founder & Principal Consultant

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Carsten is a seasoned Project, OKR & Experience Management Consultant and the founder of Asia PMO. He lead successfully program and projects for Lazada, Citibank, Deloitte , Rolls-Royce, VW and Home Credit regarding business transformations, customer experience, operations roll-outs, sales and employee performance.

He is further an E-commerce Specialist with previous roles as VP CX/CS for Lazada and various client projects in FMCG & Fashion in South East Asia and was recognised as 2020 Global Customer Experience (CX) Thought Leader.

Thao Phung

Thao Phung

Research Specialist 

Thao is experienced in setting up , conducting and analyzing customer research to investigate underlying real reasons and root causes for customer feedback and behavior in E-commerce and branches. She is leading Asia PMO's research for customer and employees by interviews, ratings, surveys, focus groups etc.

Furthermore she provides quality assessments of service environments to improve the service level and performances for all omnichannel activities. 

Joel Zorrilla
Joel Zorrilla

Digital Marketing Consultant

Joel Zorrilla specializes in everything that is digital marketing & tools, including web design, social media management and content marketing.  He provides digital marketing solutions for individuals, startups and companies to leverage their digital presence. He also does social media audits for businesses that have already set up their social media presence.

Jasdeep Nagra

Scrum & OKR Consultant

Jasdeep Nagra

Jasdeep is a Certified Scrum Product Owner and Professional Scrum Master with rich multi-cultural experience in Product & Project Management, using Agile & SDLC methodologies, for launching new products from ideation till launch and evolving existing products across digital platform in digital, fintech & SaaS domain.

OKR Champion & Scrum Master for a North American Artificial Intelligence (AI) Software Company and Product Owner for a  global fintech supporting European and South-East Asian business.

PARTNERS

Myanmar Project Management
Customer Experience Professional Association
Project Management Insitute
GTMHUB OKR Tool
Semdi Solutions Agile Leadership
LIN Center
The Hive Co-working
AIA Insurance
Skill Hub Learning
Eve HR Employee Experience
Alcott Global Consulting
University of Economics HCM City